for Kooty website
Kooty's Shipping and Delivery Policy aims to clarify the process of order preparation, shipment, and delivery to customers, ensuring transparency and defining responsibilities between the website and the customer.
Kooty products are shipped only within the Republic of Iraq, unless otherwise stated.
Should international shipping become available in the future, it will be clarified separately.
Orders are prepared after successful payment confirmation.
Order preparation usually takes between 1 to 3 business days and may vary depending on product availability or order size.
Business days do not include public holidays or national events.
Delivery time is estimated and depends on:
Customer's location
Shipping company
Logistical or security conditions
Delivery time typically ranges from 2 to 7 business days within Iraq.
Kooty works with approved local shipping companies.
Kooty is not responsible for any delay caused by the shipping company after the order has been handed over to them.
In case of a delivery problem, the shipping company will be contacted to attempt resolution.
Shipping fees are calculated based on:
Delivery location
Order size and weight
Shipping fees are displayed to the customer before completing the payment process.
Kooty reserves the right to adjust shipping fees at any time without prior notice.
The customer is responsible for providing a correct and complete shipping address.
Kooty is not responsible for any delay or delivery failure resulting from an inaccurate or incomplete address.
In case a shipment is returned due to an incorrect address, the customer will bear the re-shipping costs.
The customer must verify the integrity of the order upon receipt.
In case of apparent damage or missing products, the shipping company must be informed immediately, and Kooty must be contacted within 24 hours of receipt.
Failure to report within the specified period will be considered acceptance of the order in its current state.
If delivery of the order is not possible due to the customer's absence or lack of response, the order may be cancelled or returned.
The customer will bear any additional fees resulting from re-delivery.
Kooty is not liable for any delay or non-delivery resulting from circumstances beyond its control such as:
Weather conditions
Security conditions
Government decisions
Natural disasters
Orders can be modified or cancelled before shipment, depending on the order status.
After the order has been handed over to the shipping company, it cannot be modified or cancelled.
Kooty's responsibility for the order ends upon handing it over to the shipping company.
Kooty will continue to support the customer in tracking the order with the shipping company when needed.
Kooty reserves the right to amend the shipping and delivery policy at any time.
Amendments will be published on this page, and continued use of the website constitutes implicit agreement to them.
For any inquiries regarding shipping and delivery, please contact us via the "Contact Us" page on the website.
