Frequently Asked Questions
What is Koti Store?
Kuty is a store specializing in offering cute and unique products, carefully selected for gifts or daily use, with an easy and secure shopping experience within Iraq.
Are the products authentic?
Yes, all products displayed on Koti are selected from trusted suppliers, and we are committed to providing high quality that suits our customers.
What are Blind Box products? Or a "random box"?
Blind boxes are products that come in sealed packaging, and their contents are random; the shape or character inside cannot be known before opening.
Can Blind Box products be exchanged or returned?
No, Blind Box products are non-exchangeable and non-returnable due to their random nature.
How do I order from the website?
You can choose the product, add it to your shopping cart, then complete the order by entering shipping information and selecting the appropriate payment method.
What payment methods are available?
Payment methods shown during checkout are available, and may include cash on delivery and electronic payment.
How long does delivery take?
Delivery time within Iraq usually takes 2 to 3 business days, depending on your location and the shipping company.
Do prices include shipping?
No, shipping fees are calculated separately and will be displayed before you complete the payment process.
What should I do if I receive a damaged or different product?
Please contact us within 24 hours of receiving the order, sending clear photos, and we will resolve the issue as quickly as possible.
Can the order be modified or canceled after confirmation?
Orders can only be modified or canceled before shipping. After shipping, modification or cancellation is not possible.
Do you have a physical store for Kotti?
Yes, Cotee store is available inside Al-Jadriyah Mall – First Floor in Baghdad, and we aspire to open other branches in the future.
How can I contact you?
You can contact us via the Contact Us page or by email:
info@kooty.store
or phone:
07870022700
What are your working hours?
Working hours daily from 11:00 AM to 11:00 PM.
How long do I have to request a replacement?
Exchanges can be requested within a maximum of two days (48 hours) from the date of receiving the order, provided that the product is in its original condition, unused, in its original packaging, and with the invoice retained.
Is return or exchange available for all products?
No, some products are not covered by the exchange or return policy, such as:
- Blind Box products
Opened or used products
Please review the exchange and return policy before purchasing.
Who covers the shipping costs in case of an exchange?
The customer bears the shipping costs if the reason for the exchange is not due to an error by Kuti, while Kuti bears the costs if there is an error or damage on its part.
How do I request a replacement?
You can contact us via the Contact Us page or through the social media channels provided, mentioning your order number and attaching product photos if necessary.
Do I need to register an account to buy from the site?
You can browse freely, but we recommend creating an account to simplify the ordering process, track your order status, and view your purchase history.
How can I create an account on Koti?
To create an account:
- Click on the Login / Account icon at the top of the website
- Enter your email and password
- Fill in the required information
- Your account will then be ready for use
Is my personal information secure?
Yes, we are committed to protecting your data and privacy. Your information is used solely for the purpose of fulfilling orders and improving user experience, in accordance with the website's approved privacy policy.
What should I do if I forget my password?
You can use the Forgot password option on the login page, and a password reset link will be sent to your email.